Make sure that you are the main admin on the account. Once logged in you can give other users permission to manage disputes under teammates, users, and then manage permissions, check the box that says manage disputes and then save it.

 Now, let's talk about how to respond to your disputes. 

  1. Settings
  2. POS
  3. Disputes 

Here you will see a list of all of the disputes, they will be labeled as under review once you have submitted evidence, or they will be labeled as "needs review". 

Once you click into a dispute, you can respond to it. You will notice that you can email the customer, accept the dispute, add a note or submit evidence. Submitting evidence is most commonly used, this will allow your business to provide proof that the patient received products or services. 

You will be asked to choose what you provided the patient with: 

Make your selection, and then provide the details. 

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