Chargebacks or Disputes with Clearent
Managing Disputes with Clearent
Once you've actively started processing with Clearent, this process will be applicable. You will receive a physical letter in the mail as well as an email from Merlink. DO NOT IGNORE THIS. You will need to respond to the dispute through the portal mentioned on the mail or you can physically mail items. Keep in mind disputes are time senstive! So respond to them as soon as you get them.
You should include anything that will help you win the dispute, this would include your cancellation policy, invoice and signature, patient photos, patient notes, booking history etc.
Compass with Clearent
Once you are approved, you will be sent an email invitation to create an account for Clearent. The two sites they will use as customers “merchants” are the following: Virtual Terminal Compass Click here to learn more about the Virtual Terminal! ...
Dispute Management (Stripe)
Dispute Management When processing with Aesthetic Record, you have the ability to manage all of your disputes. Make sure that you are the main admin on the account. Once logged in you can give other users permission to manage disputes under ...
How To Use Clearent Virtual Terminal
How To Use Clearent Virtual Terminal and Desktop Card Readers Don't have Clearent? Click Here to inquire on how to activate this in your account! A. Setting up the Clearent Virtual Terminal After being approved to process with Clearent, you should ...
Taking payment with your Clearent desktop card reader
Taking payment with your Clearent desktop card reader After creating an invoice inside of the Aesthetic Record app, select "Mark Frontdesk Checkout" from the "Options" menu. Then, head to your desktop. Follow these steps once you're inside of your ...
Vivopay VP3300 Bluetooth Card Reader (Clearent)
VP3300 Bluetooth Product Description When you get an ICC Error Code -Make sure that the card reader VIVO is facing up and in the same direction as the card you are using.