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Connecting and Troubleshooting your Stripe Reader S700
Connecting and Troubleshooting your Stripe Reader S700

Follow the steps below to connect and troubleshoot your s700 Stripe Card Reader

Updated over a week ago

Tip: These readers connect with the payment gateway of Stripe. The reader can be used on both web and iOS to swipe, insert, or tap credit cards. They also accept Apple Pay.

Turning the reader on and off

Connect the reader to power by plugging the provided USB-C cable into the port on the left side of your reader. Connect the opposite end of the USB-C cable to the provided power adapter and plug it into a power outlet. The Stripe Reader S700 requires a recommended 12W of power to operate properly. Stripe power adapters and cables are recommended for the charging and operation of the S700 and its accessories. Using alternative power adapters or cables might result in failure modes including inadequate S700 charging, and might invalidate your product warranty.

After the reader is fully charged, hold down the power button on the right side until the screen turns on. After the device powers on, press the power button to sleep or wake the device. To fully power off the device, hold down the power button until the power off option appears on the screen, then select it.

In a countertop deployment, leaving the device on for extended periods is expected. With a full charge, you can expect the battery to last about 15 hours.

Even when not in use, leave Stripe Reader S700 plugged in and powered on to receive automatic software updates.

Connect the reader to your WiFi Network

  1. To open the settings menu, swipe right from the left edge of the reader screen to reveal a Settings button.

2. Tap the Settings button and enter the admin PIN 07139.

3. From here, you will need to update your WiFi settings first, before connecting the reader to your AR account. Battery status is displayed at the top right of this screen. To close the settings menu, click the back arrow in the top left corner.

Important: The reader must connect to the same local network as your point of sale application that you use for Aesthetic Record connection.

Connecting the s700 Reader to your Aesthetic Record Account

  1. Log in to your AR account via web and click on the Settings Gear.

Only the MAIN ADMIN can connect the reader.

2. Log in to your AR account via web and click on the Settings Gear.

Only the MAIN ADMIN can connect the reader.

3. Click "POS"

4. Click "POS Settings"

5. Select Card readers

6. Choose Attach Card Reader- toggle the Card Present/Swipe Card if it is not on already.

7. Click "WIFI Card Reader"

8. Click "Generate Pairing Code" back on the s700 reader and enter the code in your AR account in the "Registration Code" section. Be sure to save after this!

9. The card reader should be connected now.

Taking a Test Payment in Aesthetic Record

  1. Next, open your AR app.

  2. Click the quick pay option to generate an invoice (hit the blue button on the bottom right and choose the Credit Card Icon.)

  3. Choose a patient or a test profile

  4. Select your clinic

  5. Click the + ADD button in the top right and enter in the amount of $1.00 and type in test as the item

  6. Now, click the blue checkout button on the bottom right

  7. Choose Select Payment Method

  8. Choose Card>SWIPE Card> Wifi

  9. Select your Card Reader and hit the BLUE charge button and the reader will connect

  10. After you've completed these steps, you are all set!

Troubleshooting & FAQs

The screens below reflect different statuses of the card reader

Q: Is there an option to have the patient sign from the card reader itself?

A: Patients can only sign from the device used to capture payment at this time (iPad, desktop), however we will be releasing an update that allows for signature directly on the s700 and BBPOS WisePOS E very soon!

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