1. To get started navigate to the Appointments tab
2. Click on the Settings wrench
3. Go to Smart Configuration
4. Click on Booking Portal
5. Next, go to Add a Custom Subdomain
6. The first step is to toggle on a custom subdomain. Once you verify your domain, there is a $5 per month fee associated with this enhancement. That covers the cost to apply SSL / HTTPS to the URL. You can only have 1 active domain at a time, and that $5 covers it.
7. Now, you need to choose your subdomain. This is the work IN FRONT OF your root domain. Options might include "booknow" or "booking" or "schedule" or "Appointments." Once you decide what to use, you will add it into the provided blank following this format: subdomain.rootdomain.com In our case below, the sudomain is "booknow" and the root domain is "mylovelylilnes."
This is critical! If it's not entered correctly, the URL will not work. Once you'd added it, hit Continue.
8. You will add this information to your DNS records as a CNAME. This step gives you want you need to add the record to your system.
Click here for an in-depth overview of how to create a DNS record: https://learn.aestheticrecord.com/en/articles/11156697-how-to-update-a-dns-record-using-a-cname-to-point-your-url-to-ar-online-booking
Navigate to your DNS hosting site, and click to add a CNAME record. You will add the subdomain for the Host name (in our case "booknow").
9. Add the required value to go with that host value which is the AR URL you need to connect your subdomain. Copy EXACTLY what is in this box using the copy icon,
10. You can also find this information linked here: https://learn.aestheticrecord.com/en/articles/11156697-how-to-update-a-dns-record-using-a-cname-to-point-your-url-to-ar-online-booking
11. Once you have added your record, click Check Verification Status. Keep in mind, depending on your DNS provider, this can take from 5 minutes to 24 hours. It's 100% dependent on the DNS service. But you can come back to this area and check verification at any time.
12. Until it's ready to go live, you will see this note that it is Pending, Once it's working, you will see it turn green and say it's Active!
13. If you want to go back to the table where your subdomains will be listed click Back.
14. This table is an example of what happens if you change your subdomain. There are three statuses: Inactive meaning I have used it but not any more; Verified means it's the current WORKING subdomain for my booking: Pending means I am waiting for the DNS to verify.
You can't have two active domains at once, so you need to deactivate one before activating another.
15. To deactivate, find your active subdomain, and click the edit pencil.
16. Click Deactivate Subdomain to disconnect it from the AR booking URL
17. Once the deactivation is successful, you will get a green success message.
18. Once you mark to deactivate, you will see the status shift to Inactive in the table.
19. You can also delete a subdomain completely from the listing by clicking the trash can.
20. Confirm the deletion by clicking Delete, and it will be removed from your listing.
21. If you want to continue to try to verify your subdomain, click the edit pencil.
22. Click Check Verification Status at any point to see if your subdomain is successfully connected to the AR URL.
Domain Configuration
23. Click on Domain Configuration to grab your new URLs. Note: Once you activate a subdomain, your Domain Configuration will be locked.
24. In our case, using the subdomain "booking", you see now all of our URLs have that subdomain. Any place I have the patient portal linked, I need to change it to the highlighted URLhttps://booking.mylovelylines.com"
25. Now, the Patient Portal looks like this!
26. Grab your new booking URLs per clinic or overall and replace your website CTAs. n our case, the URL would behttps://booking.mylovelylines.com/online-booking"
27. Now your online booking URL looks like this! Verticals will follow the same process.
Tip: If you are running Google ads, this is a HUGE benefit. Google gets a little stressed when you run ads on a domain that isn't yours- they can even shut your ad down, Now, it's all on your own domain. Problem solved!