This enhancement provides you with the exact verbiage the client used when submitting the dispute. We strongly recommend in your response that you specifically address their concerns with your evidence.
1. Navigate to Settings > POS > Disputes
2. To view the client's evidence and respond, click on the dispute.
3. If the bank has provided evidence to Stripe when filing the dispute, you will see a new dropdown box labeled Dispute Files.
4. Depending on the number of files submitted by the bank, you may see up to 10 documents listed here.
5. Once you click on the document, it will open the download action. Click Save to retrieve the file.
6. Once you open the document, you will see all the information from the Client. Each bank does it differently, but for most, at the end of the structured information, you will see a comments section which is where the client will write out their reasons for the dispute.
To better your chances at winning, carefully read that commentary along with the generic reason (i.e Fraudulent Product Unacceptable, etc ) and make sure your rebuttal directly addresses those concerns.
7. Once you've reviewed the documents, you can decide whether to email the client and try to resolve the situation, submit your applicable evidence or accept the dispute.
Pro Tip: Make sure to get your submission in prior to the deadline. Please note, Aesthetic Record nor Stripe has any input in the outcome of a dispute. It is strictly based on the decision of the card holder's financial institution which is made from the evidence provided to them by your practice.
For more information on Dispute Management, please find our white paper here:https://learn.aestheticrecord.com/en/articles/9311513-stripe-dispute-management