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How to Create and Utilize SMS Snippets: Dot Phrases

Texting just got faster. We’ve added SMS Snippets, a lightweight dot-phrase experience designed specifically for your SMS inbox—so teams can send consistent, professional messages without retyping the same responses over and over.

Updated over 3 weeks ago

Where to Manage SMS Snippets

You’ll find a new section under: Settings → Clinical Documentation → SMS Snippets

  • Create new SMS Snippets

  • Edit or remove existing ones

  • Keep your texting templates organized and easy to update

How it Works in the SMS Inbox

When composing a text message on Web or iOS:

  • Type a period (.) to trigger dot phrases

  • Only SMS Snippets will appear in the list

  • This keeps suggestions short, relevant, and optimized for texting

Quick Access from the Inbox

We’ve also added a Quick Connect button in the SMS inbox that links directly back to SMS Snippets in Settings.

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