1. Navigate to the Vendor Dashboard

2. Full and partial refunds can be issued to customers on any completed order. If a customer is eligible for a refund, you can create a refund request from your dashboard against that order.

Begin by selecting "Orders".

3. Click on any completed order to view order details.

Scroll down to the end of the order invoice > select Refund Request.

Tip: You have the option to enter all of your refund details including Item, Quantity, Total, Refund Amount, and Reason for Refund (optional).

After filling out the required details, select Submit Refund Request

Alert: Refund requests are typically approved within 24-72 hours.

4. If you have any additional questions on Refund Requests you can always reach out to the Marketplace Team at Market@aestheticrecord.com