Q: What is Sunbit?
A: Sunbit is a financing solution that lets patients pay for treatments over time with flexible payment plans. Your practice gets paid within 72 hours while patients repay Sunbit directly on terms that work for them.
Q: What makes Sunbit different from other financing options?
A: Sunbit offers a 90% approval rate with only a soft credit check (no impact on credit scores). It provides 0% APR options to qualified patients and offers flexible terms ranging from 4 interest-free payments to longer terms (3-72 months).
Q: How much does Sunbit cost my practice?
A: There is a 5.5% processing fee for Sunbit transactions. This fee is automatically calculated and applied during the transaction process.
Q: Do I need to sign up for Sunbit separately?
A: No. For practices using Stripe as their payment processor, Sunbit can be easily enabled with a single toggle under POS Settings on the Web. No additional signup or integration work is required.
Q: Can I use Sunbit if I'm using Clearent for payment processing?
A: No. Currently, Sunbit is only available for practices using Stripe as their payment processor.
Enabling & Disabling Sunbit
Q: Is Sunbit automatically enabled in my account?
A: No, Sunbit will not be automatically enabled, however the Main Admin can enable with a single toggle through the Web Settings > POS Settings > Sunbit Tab. This will then automatically incorporate the Sunbit link into certain patient communications that send out regarding patient appointments.
This can be further managed through the web by going to Smart Configuration > Communications.
Q: How do I disable Sunbit if I don't want to offer it?
A: To disable Sunbit:
Go to Settings > POS > POS Settings > Sunbit
Toggle Sunbit to OFF
⚠️ Note: Only the Main Admin user has access to modify this setting
Q: Can I re-enable Sunbit after disabling it?
A: Yes, you can re-enable Sunbit at any time by going to Settings > POS > POS Settings > Sunbit and toggling it back ON.
Patient Pre-Qualification
Q: How do patients get pre-qualified for Sunbit?
A: Patients can get pre-qualified in two ways:
Through automatic email communications that include the Sunbit pre-qualification link
Via a direct pre-qualification link you send from their patient wallet (on the Web or App)
Q: Do patients need to be pre-qualified before using Sunbit at checkout?
A: No, pre-qualification is not required to check out with Sunbit. However, pre-qualifying before the appointment makes the checkout process faster and smoother.
Q: How long does pre-qualification last?
A: Pre-qualification amounts expire after 28 days
Q: Where can I see if a patient is pre-qualified?
A: Pre-qualified amounts appear in the patient's wallet within Aesthetic Record. You'll see the approved amount with an expiration date.
Q: Can patients use their pre-qualified amount across multiple visits or services?
A: No. Each Sunbit loan is for a single transaction. While patients may have multiple Sunbit loans, each is tied to a specific transaction at the time of checkout.
Communication & Patient Outreach
Q: Where is the Sunbit pre-qualification link automatically added?
A: The Sunbit pre-qualification snippet ({{SUNBITINVITE}}) can be added to the following email templates through Smart Configuration > Communications on the web:
In-Person Booking confirmations
Virtual Booking confirmations
In-Person Appointment Reminders
Virtual Appointment Reminders
Cancellation notifications
Reschedule notifications
Q: Is the Sunbit link included in text messages?
A: No. The Sunbit pre-qualification link is not automatically added to SMS communications. However, you can manually add it to your text message templates if desired.
Q: What does the Sunbit pre-qualification message say?
A: The standard message reads: "Our Practice offers easy and accessible payment plans powered by Sunbit. Get pre-qualified for financing today." The "Get pre-qualified for financing today" text functions as a hyperlink to your clinic's Sunbit pre-qualification page.
Q: Can I customize the Sunbit messaging in my communications?
A: Yes. You can edit or remove the Sunbit snippet from any communication template. You can also add it to additional communications as needed.
Q: How do I send a pre-qualification link to a specific patient?
A: To send a pre-qualification link directly:
Navigate to the patient's profile
Click on Patient Wallet
Look for the Prequalify link under the Sunbit section
Click it to send a pre-qualification link via SMS to the patient's mobile number
Using Sunbit at Checkout
Q: How does Sunbit appear during checkout?
A: Sunbit appears as a payment option alongside your other payment methods. It displays an "as low as" monthly payment estimate based on the invoice total.
Q: What happens when a patient selects Sunbit at checkout?
A: When Sunbit is selected:
A modal appears prompting you to send checkout links via email and SMS
The payment shows as "pending" on the invoice
The patient follows the link to complete their application and financing
Once approved, the patient selects their preferred payment plan
The transaction completes and your practice receives payment within ~72 business hours
Q: How long do patients have to complete the Sunbit application after checkout?
A: The Sunbit checkout link expires after 60 minutes. If not completed within this timeframe, you would need to initiate a new checkout.
Q: Can I cancel a pending Sunbit payment?
A: Yes. You can cancel a pending Sunbit payment anytime before the patient completes the process through their link. This can be done through both the Web and App directly within the invoice itself.
Q: Is there a minimum amount required for Sunbit financing?
A: Yes. The minimum transaction amount for Sunbit financing is $60.
Q: Can I use Sunbit for guest patients?
A: No. Sunbit is not available as a payment option for guest patients. The patient must exist in your Aesthetic Record database with complete contact information.
Reporting & Tracking
Q: Where can I see Sunbit transactions in my reports?
A: Sunbit transactions appear in all relevant reports including:
Sales Summary Reports
Payment Method Net Reports
Total Sales Reports
Net Sales Reports
Commission Reports
Refund Reports
Invoice Exports (listed under "Tender Type: Sunbit")
Q: How are processing fees handled in reporting?
A: The 5.5% processing fee is automatically calculated and displayed in your Payment Methods Report under Business Insights > Sales.
Q: Can I run reports specifically for Sunbit transactions?
A: Yes. You can filter by payment method in most reports to see only Sunbit transactions.
Troubleshooting
Q: What happens if a patient is declined for Sunbit financing during checkout?
A: If a patient is declined, they would need to select a different payment method to complete the transaction.
Q: Can I offer Sunbit for services and retail products?
A: Yes. Sunbit financing can be used for any services or retail products in your inventory, as long as they meet the $60 minimum transaction amount.
Q: Can patients combine Sunbit with other payment methods?
A: Yes. Patients can split payments between Sunbit and other payment methods (such as credit card or cash) if needed.
Q: What happens if I need to process a refund for a Sunbit transaction?
A: Refunds for Sunbit transactions are processed through Stripe, just like your other payment methods. The refund will be reflected in both Sunbit and your Aesthetic Record reports.
Q: If a patient is pre-qualified for a certain amount but wants to finance more, what happens?
A: During the checkout process, patients can apply for financing up to the amount of the transaction, regardless of their pre-qualification amount. The final approved amount is determined at the time of checkout based on their current financial status.
Getting Support
Q: Where can I find additional resources about Sunbit?
A: You can find more information about Sunbit in our Live Chat Support Center or by clicking the "Learn More" link in the Sunbit section of your POS Settings.
Key Talking Points & Best Practices with Patients
90% approval rate means most patients can qualify
0% APR options available for qualified patients
Send pre-qualification links before appointments for higher-value services
Train staff to mention financing options during treatment consultations
Add Sunbit information to your website's payment or FAQ page
Consider adjusting your treatment bundles to hit price points that work well with financing
Review reports regularly to see the impact on average transaction value