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Patient Balance & Account FAQ
Q: How does Cherry Financing work when a patient visits multiple practices?
A: Cherry provides patients with a single account and overall approval amount—not separate accounts for each provider. This allows patients to use their approved funds flexibly across multiple participating practices.
Q: Does each practice get its own Cherry credit line for the patient?
A: Nope! Patients receive one Cherry account with a total credit limit. This credit can be split across various practices based on the patient’s needs.
Q: Can patients decide how much of their credit to use at each practice?
A: Yes! Patients have full control over how they allocate their approved funds. For example, a $5,000 approval can be split as $2,000 at one provider and $3,000 at another—or any combination, as long as they don’t exceed their total approved amount.
Q: What happens if a patient uses part of their limit at another practice before visiting ours?
A: The remaining balance available for use will simply be the difference between their total approved limit and what they’ve already used. If they were approved for $5,000 and spent $2,000 elsewhere, they’ll have $3,000 left to use at your practice.
Q: Can patients get a new approval amount at each practice?
A: No, approvals are per patient, not per provider. Cherry assigns one limit to the patient, and it remains the same across all practices unless the patient requests a re-evaluation through Cherry.
