This article will walk through the steps for updating your password and setting a passcode every 90 days.
When logging into your account, you will always be prompted to enter your email address and password you have set up.
If you are inactive on your account for an idle time of 30 minutes, you will be able to use the passcode to get back into your account without needing to log back in altogether. You can also use your passcode to get back into your account after utilizing the Lock-Mode function for paperwork in procedures.
Your passcode is only used through the Provider App at this time.
Creating a New Password
1. Upon seeing the notification that your password has expired, click Create.
2. You will immediately be sent a 6-digit OTP code to the number registered to your profile. If you need to resend a code, you can click Resend.
If you do not have a phone number on file, you will receive the OTP code to your email address associated to your account.
If you are unsure of the phone number you have associated to your account, please reach out to our Live Chat Support team and they will be able to assist you with your next steps!
3. Next you will need to enter your Current Password.
Using the Password Requirements below, you will need to fill in the fields for New Password and Confirm New Password before proceeding.
Be sure your new password meets all requirements, which are indicated by a green checkmark! Otherwise, you will receive a notification of the missing requirements to adjust.
Managing your Passcode
4. Lastly, you'll need to pick a 4-digit passcode.
Your passcode is used for the reasons listed below:
After 30 minutes of inactivity, your passcode will be required in order to quickly log back in and continue where you left off.
If you utilize the Provider App's lock-mode when completing paperwork with patients during their procedure, you will use the passcode in order to unlock the screen and proceed to the next procedure step.
For more information on Idle Time and your passcode, view our FAQ article here: http://learn.aestheticrecord.com/en/articles/10258299-passcode-faqs-idle-time-lock-mode-creating-your-passcode
5. Your new passcode must be different than your current passcode, if there is one. Otherwise you will receive an error notification here.
6. If you do not have a phone number on file, you will receive the OTP code to your email address associated to your account. If you have a phone number associated and are not successfully receiving the OTP code, or you do not know which phone number you have, please reach out to live chat support for immediate assistance.
If you do not complete all password requirements for your new password, you will be notified of error and the characters that are missing.
Using the Passcode after 30 Minutes of Idle Time or After Utilizing Lock-Mode on the Provider App
If you are prompted to enter your passcode to get back into your account, you will see the option to either continue as the user who is currently logged in and enter the passcode, or you have the option to sign out and sign back in as a different user altogether.
If you choose to continue as the same user, the next screen will give you the option to login using your password or the passcode you have set to your account.
For security, after 1 hour of inactivity you will be logged out and will need to log back in using your email address and password associated to your account.
