This guide covers the following:
Connecting a clinic in Aesthetic Record
Setting up the clinic admin's BoomRX dashboard access and billing
Sending a prescription
Viewing prescriptions and tracking shipments
Managing connected clinics
Fixing common issues
Before You Begin
Plan. BoomRX is available on the Accelerator plan. Clinics on the Essentials plan can upgrade to Accelerator to get access.
Permissions. Setup must be run by an account admin or by a provider assigned to the clinic.
Teammates. Everyone you add must already exist in Aesthetic Record, have an active account, and have a phone number on their profile. BoomRX requires a phone number for every admin and provider.
NPI numbers. Have each prescriber's 10-digit NPI ready, exactly as issued, with no dashes or spaces.
DEA registrations, only for controlled substances, one per state, using the 2-letter state code (for example, TX).
Complete clinic records. Each clinic's address, phone, and email must be complete. BoomRX uses them as the location of record and for shipping.
Part 1: Open the BoomRX Integration
Go to Settings.
In the left menu, expand Integrations.
Select BoomRX.
The page lists every connected clinic under Configured Clinics. To connect a clinic, click + Connect Another Clinic.
Part 2: Connect a Clinic
The Connect a Clinic to BoomRX wizard has five steps: Location, Users, Providers, Shipping, and Complete.
Step 1: Location
Under AR Clinic, select the clinic.
Review Location Name in BoomRX. It defaults to the clinic name.
Confirm the Address, Phone, and Email. These come from the clinic's record in Aesthetic Record, so update the clinic there first if anything is wrong.
Click Continue.
Step 2: Operational Users
Operational users are non-clinicians, such as front desk staff or practice managers, who need access to this location. They're added with the Admin role.
The admin you select here becomes the clinic admin. The clinic admin receives the setup email and completes billing in the BoomRX dashboard, so choose someone who can enter the clinic's payment details.
Click Search AR teammates… and select the teammate.
To add more people, click + Add another user.
Click Continue.
Tip: Click Copy from existing clinic to reuse the users from a clinic you've already connected.
Note: If a teammate doesn't appear in the search, add them under Teammates first. Make sure their profile has a phone number.
Step 3: Providers (Clinicians)
Click Select an AR provider… and choose the provider.
Enter the provider's 10-digit NPI. This is required.
If the provider prescribes controlled substances, click + Add DEA and add a registration for each state.
To add more prescribers, click + Add provider.
Click Continue.
Tip: Copy from existing clinic is available on this step too.
Note: If you see "Provider not found" or "This provider isn't assigned to the clinic," check the provider's role and their clinic assignment, then try again.
Step 4: Shipping
Select the shipping methods patients can see at checkout: 2-Day delivery (non-cold), Overnight delivery, or both. Click Continue.
Step 5: Complete
Review the summary.
Leave Enable connection now checked to make the location available for prescribing right away. You can change this later.
Click Complete Setup.
The clinic then appears under Configured Clinics with an ⚠ Awaiting billing status, and the clinic admin receives a setup email. Prescriptions can't be sent until the clinic admin completes Part 3.
Note: If something needs attention, a note appears under the clinic's status and stays until it's resolved. The note names the specific issue. See Common Issues below.
Part 3: Set Up the BoomRX Dashboard (Clinic Admin)
The clinic admin uses the BoomRX dashboard to set up billing and track prescription shipments.
Set Your Password
Open the email from noreply@aestheticrecord.com titled Complete BoomRX setup for [Clinic Name].
Click Set password.
Enter and confirm a new password of at least 8 characters.
Click Reset Password.
Turn On Two-Step Verification
Choose SMS code or Authenticator application.
If you chose SMS, select your phone number.
Click Continue.
From now on, you'll enter a verification code each time you sign in.
Create Your Dashboard Login and Save Your Recovery Keys
On the Welcome screen, click Get started.
On Create your prescription password, enter a password and click Submit. You'll use this password to log in to the BoomRX dashboard.
Click Download recovery codes and store them somewhere secure. You'll need them if you lose access to your dashboard login. Never share them.
Click Done.
Confirm Your Clinic
Review the clinic shown on Review your clinics' information and click Continue. If anything is wrong, contact Aesthetic Record support.
Complete Billing
In the dashboard's left menu, select your clinic and click Billing.
Under Billing Information, click Edit and enter your payment details.
You can also open this page from the Open billing button in the setup email.
Part 4: Confirm the Clinic Is Active
Once billing is valid, the clinic's status in Settings > Integrations > BoomRX changes to ✓ Active automatically. To refresh the status yourself, click Check billing status on the clinic's card.
Part 5: Send a Prescription
You can prescribe from the patient's profile on the web or in the iOS app.
Open the patient's profile.
Once you've completed a In the procedure, under Medication, click Prescription.
Review the patient's details, including name, date of birth, sex at birth, and address. Fill in anything missing. SSN or its last 4 digits is optional.
Click Verify & Continue.
Under Ship to, choose Patient or Clinic. BoomRX only ships to these two addresses, and drug availability depends on the shipping state.
Search the catalog and click + Add next to the medication. Drugs marked CS are controlled substances and require a DEA registration for the prescriber.
Enter the prescription details, then click Add to cart:
Dosage
Quantity
Days Supply
Refills
Directions (SIG)
Justification (required for every prescription line)
Choose a Shipping Method, review the total, and click Submit to BoomRX.
Note: If the order won't submit because an address is incomplete, update the clinic's or patient's address and submit again.
Part 6: View Prescriptions and Track Shipments
In Aesthetic Record: every prescription sent through BoomRX is recorded in the procedure's Treatment Summary on the patient's profile and in the patient's procedure export located in the document repository. Use these records to see what was prescribed.
In the BoomRX dashboard: click Prescriptions to track fulfillment and shipping. Each order shows its status, clinician, pharmacy, order number, and tracking links.
Common Issues
The clinic stays on "Awaiting billing setup."
Read the note under the status. It names what's blocking setup.
Billing isn't finished. The clinic admin needs to enter payment details in the BoomRX dashboard using the link in their setup email. Then click Check billing status.
"The clinic admin has not been emailed setup instructions yet." Click Resend billing invite.
"Could not send the BoomRX billing invite. Confirm an admin email is configured." Click Edit, add an admin user with a valid email, save, and resend the invite.
"Setup was not fully completed… Edit and save again to retry." Click Edit and save the connection again.
"This phone number is already associated with an existing account."
The number belongs to another BoomRX account. It must be removed from that account before setup can finish.
"BoomRX requires a phone number for each admin and provider."
Add a phone number to the person's profile in Aesthetic Record, then retry.
"This prescriber already exists in BoomRX under a different id" or "This clinic may already exist in BoomRX."
Contact BoomRX support to merge or locate the existing record. This can't be fixed from Aesthetic Record.
"BoomRX already has an account for this person without prescriber access…"
Contact BoomRX support to add prescriber access.
"A BoomRX connection already exists for this clinic."
The clinic is already connected. Use Edit on its card instead.
The prescription option doesn't appear for a patient.
This is usually a temporary loading issue. Refresh the page, and if it still doesn't appear, contact support.
For every other message, see BoomRX Error Messages and How to Fix Them (link) //Marc: "I have the article prepped just need to add it to intercom". If a fix doesn't resolve the issue, contact Aesthetic Record support with the clinic name and the exact message you see.